Booking & Availability

Q: How far in advance should I book?
A: We recommend booking as early as possible, especially for peak seasons (Christmas/summer and holidays). Our diaries are open two years in advance!

Q: Can I check availability before booking?
A: Yes, just contact us with your event date and required items, and we’ll confirm availability within 24 hours.

Delivery & Setup

Q: Do you deliver and collect the items?
A: Yes, we offer delivery, setup, and collection services. Delivery costs may be added based on location or a minimum order applies.

Q: Do you set everything up?
A: We can either deliver-only or provide full setup depending on your needs. Let us know your preference when booking.

Q: What areas do you cover?
A: We cover Liverpool and surrounding areas. For locations further away, additional delivery charges may apply.

Pricing & Payments

Q: How is pricing calculated?
A: Pricing depends on the items selected, quantity, and delivery requirements.

Q: Do you require a deposit?
A: Yes, a deposit is required to secure your booking, with the remaining balance due before the event.

Q: What payment methods do you accept?
A: We accept bank transfer and cash.

Hire Period & Returns

Q: How long is the hire period?
A: Standard hire is usually 1–3 days, but we can arrange longer periods if needed.

Q: What happens if I need items for longer?
A: Just let us know in advance— if items are available you can extend your hire period.

Damage & Responsibility

Q: What happens if something gets damaged?
A: Minor wear is expected, but significant damage or loss may incur a replacement fee.

Changes & Cancellations

Q: Can I change my order after booking?
A: Yes, changes can be made up to a certain date (subject to availability).

Q: What is your cancellation policy?
A: Deposits are typically non-refundable, but we may offer date changes depending on notice given.

General

Q: Do you offer packages or bundles?
A: Yes, we offer curated packages for weddings, parties, and corporate events.

Q: Do you work with event planners or venues?
A: Absolutely—we regularly collaborate with planners and venues to ensure smooth delivery and setup.